About Better Hearing Clinic
Founded to help you hear better
Better Hearing Limited, trading as Better Hearing Clinic, was founded in 2016. Bernard and his Registered Hearing Aid Audiologist have over 16 years of experience.
Bernard’s work ethic and high standards are routed in his early retail career at Sterns Jewellers in South Africa and his work for onboard Princess Cruises cruise ships. After retiring from cruise ships, Bernard and his wife Gillian settled in her home town, Bolton. A chance visit to a jobs website was where his relationship with the Hearing Health Care Industry began. Thanks to the team at Scrivens Hearing (The Hearing Company) Bernard was able to successfully complete the Practical and Theoretical examinations with the Hearing Aid Council in the UK in 2007 to qualify him as a Hearing Aid Audiologist.
The passion for the job he does will be evident from the minute you meet him. His professionalism, enthusiasm and genuine empathetic approach will put you at ease and provide you with the confidence you would want to explore the possibilities to making improvements relating to your unique situation.
It will be the start of a valued professional relationship. His patience, personal approach, professionalism, technical expertise, coaching skills and support is what sets Bernard apart, be it in his role as a Registered Hearing Aid Dispenser or Volunteer Level 1 Swimming Coach Teaching Assistant.
Bernard supported and mentored students from the University of Manchester and Birmingham Aston University while on placement, where he worked in Bury as well as working with and supporting audiologists, having joined the national chain where he used to work. As a dedicated hearing audiologist, Bernard’s passion for his work is evident from the minute you meet him.
Elisabeth was a primary school teacher before training in hypnosis and psychotherapy. She now has her own successful hypnotherapy practice in Darwen, Lancashire. In collaboration with the Better Hearing Clinic, Elisabeth provides Tinnitus Perception Therapy which is carefully developed on a bespoke basis in response to the needs of the client. Using a variety of strategies to alter the individual’s perception of their tinnitus, the adverse effects can become less pervasive and more manageable.
Providing professional care and exceptional service, with a genuine and empathic approach is what we are about. ‘We listen, we care…helping you to hear better’ is at the heart of what we do, achieving the best quality outcome possible. Each customer is delivered a tailor-made service which is based on their individual preferences, communication requirements and lifestyle.
Needing a hearing aid can be sensitive subject for some people, which requires a sensitive patient-centred approach. It’s so important that we listen to what people want and need before we even consider a recommendation to providing a solution. See our FAQs to learn more about our services.
It is possible that sometimes we don’t get it done first time and we have to re-evaluate and even change the solution. You may need to be patient as we explore solutions together, it’s your long term hearing health we are looking after and we know a “one size fits all” approach does not work for everyone.
It’s a sensitive subject for some people which requires a comprehensive, patient centred approach. The family may need to be involved to because communication does not take place in isolation. Solutions are not always cheap and need careful consideration. We will give you the time and space you need to make an informed choice without any pressure from us.
It’s so important that we listen to what people want and need before we even consider working towards recommendation to a solution. It’s not about the sale but rather about helping people to communicate better.
If it’s wax removal, custom ear product or hearing aids, understanding your concerns, previous experiences and your expectations is what we will do. It’s quite normal to have apprehensions and to be unsure. We will do our best to hear you and help you achieve your goal.
“Attended the Better Hearing Clinic yesterday after weeks of not being able to hear properly. Bernard put me at ease straight away and was able to rectify the problem there and then. He explained the procedure and ensured I was comfortable throughout. I highly recommend Better Hearing Clinic. I can hear again!”